Shipping policy

Shipping & Delivery Policy

Order Processing

All orders are processed within 1–3 business days after payment is received and cleared. Orders placed by 1:00 PM ET on a business day we're open ship the same day; orders placed after 1:00 PM ET, or on days we're closed, ship the next business day we're open. Our warehouse is closed Wednesdays, weekends, and holidays.

Some items ship from our warehouse and require an additional 1 business day for transfer before dispatch. Overnight selection reflects transit time once shipped, not total time to delivery.

You will receive a confirmation email with tracking information once your order has shipped. Please allow up to 24 hours for tracking to begin updating. Processing may take longer during high-volume periods, sale or release events, or holidays.

Shipping Destinations

We currently ship within the United States, including Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and Guam. Extended destinations may take additional time. Shipping rates and available options are calculated and displayed at checkout based on your destination and order total.

Shipping Options

Available options are displayed at checkout and may include:

  • Standard Delivery
  • Extended Area Delivery (AK, HI, PR, USVI & Guam)
  • Insured Shipment
  • Overnight Delivery

Delivery time estimates are provided by the carrier and are not guaranteed. We are not responsible for carrier delays, weather, or other events outside our control.

Free Shipping

Orders of $200 or more qualify for free standard shipping. Insured Shipment and Overnight Delivery options remain at their listed rates.

Shipping Insurance

Insured Shipment options protect the value of your order against loss, theft, and damage that occurs in transit. Coverage is provided through Shopify's shipping insurance program (administered by Shipsurance), not by Grail Nation directly, and all claims are subject to the provider's terms and conditions.

What insurance covers:

  • Loss or theft of the package in transit, up to the purchased coverage amount
  • Physical damage to the pair(s) in transit — including stains, rips, tears, and water damage to the sneakers
  • Transit damage to the original shoe box, when the shoe box is shipped inside a separate outer shipping box

What insurance does not cover:

  • Loss or theft of items shipped without a protective outer box (a shoe box used as the shipping box is not covered for loss or theft)
  • Damage reported without the required photos and original packaging
  • Items addressed incorrectly or insufficiently packed to withstand normal transit

Coverage is based on the item's sale value as shown on your order and is paid according to Shipsurance's terms.

Reporting Damaged or Lost Items

If your order arrives damaged, or is lost or stolen in transit, please contact us as soon as possible — ideally within 48 hours of delivery — at grailnationbuyselltrade@gmail.com so we can begin the claim promptly.

To support a claim, you must:

  • Keep all original packaging and the damaged item(s) in their original condition. Do not discard packaging or return it to the carrier — claims are denied without it.
  • Provide clear photos of all sides of the outer shipping box, the shoe box, and the damaged pair(s) with the damage clearly visible.

Concealed damage should be reported as soon as it is discovered. While we ask that you notify us within 48 hours, claims are ultimately subject to Shipsurance's filing deadlines, so prompt reporting gives your claim the best chance of approval.

Signature Confirmation

For higher-value orders ($1,500 and above), an adult signature is required upon delivery to ensure secure receipt.

Delivery Responsibility

Customers are responsible for:

  • Providing accurate and complete shipping information
  • Ensuring the delivery location is secure
  • Monitoring tracking updates and being available to receive the package

Once a package is marked delivered by the carrier, Grail Nation is not responsible for packages subsequently lost or stolen at the delivery location (for example, porch theft), unless an Insured Shipment option was purchased and the loss is covered under the provider's terms.

Incorrect or Undeliverable Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

Defective or Incorrect Items

If you receive the wrong item or a fulfillment error on our end, contact us within 48 hours of delivery at grailnationbuyselltrade@gmail.com with photos so we can make it right.

Questions

For any shipping-related questions, contact us at grailnationbuyselltrade@gmail.com.